Terms & Conditions

Royal Glory conveys our legendary love for perfumes

TERMS & CONDITIONS

Welcome to https://www.royalgloryperfumes.com (the “Website” or “Site”). Please read these terms and conditions (the “Terms”) before using the Website which is operated by Royal Glory General Trading. By using this website you are acknowledging that you have read, understand and agree to be bound by these Terms and Conditions.

DELIVERY

Royal Glory delivers using Couriex (https://couriex.com/) delivery fulfillment service to deliver your order.

UAE Complimentary Standard Delivery (Abu Dhabi city, Dubai city, Sharjah city and Al Ain city)

We offer complimentary standard delivery on all orders placed before 2pm to UAE addresses to be delivered by the end of 2 working days.

UAE Complimentary Outside Delivery Areas – outside City Limits (Abu Dhabi, Ajman, Dubai, Al Ain, Fujairah, Sharjah and Ras Al Khaima)

We offer complimentary standard delivery on all orders placed before 2pm to UAE addresses to be delivered by the end of 3 working days.

UAE Complimentary Non-Service Sectors – outside City Limits (Abu Dhabi, Umm Al Quwain, Al Ain, Fujairah, Sharjah (Hatta) and Ras Al Khaima)

We offer complimentary standard delivery on all orders placed before 2pm to UAE addresses to be delivered by the end of 4 working days.

International Delivery – Charges applicable based on total weight of Package – Dangerous Goods packing charges inclusive per shipment.

The following are the countries to which we deliver:

  • Afghanistan (AF)
  • Albania (AL)
  • Algeria (DZ)
  • American Samoa (AS)
  • Andorra (AD)
  • Angola (AO)
  • Anguilla (AI)
  • Antigua (AG)
  • Argentina (AR)
  • Armenia (AM)
  • Aruba (AW)
  • Australia (AU)
  • Austria (AT)
  • Azerbaijan (AZ)
  • Bahamas (BS)
  • Bahrain (BH)
  • Bangladesh (BD)
  • Barbados (BB)
  • Belarus (BY)
  • Belgium (BE)
  • Belize (BZ)
  • Benin (BJ)
  • Bermuda (BM)
  • Bhutan (BT)
  • Bolivia (BO)
  • Bonaire (XB)
  • Bosnia & Herzegovina(BA)
  • Botswana (BW)
  • Brazil (BR)
  • Brunei (BN)
  • Bulgaria (BG)
  • Burkina Faso (BF)
  • Burundi (BI)
  • Cambodia (KH)
  • Cameroon (CM)
  • Canada (CA)
  • Canary Islands, The (IC)
  • Cape Verde (CV)
  • Cayman Islands (KY)
  • Central African Rep(CF)
  • Chad (TD)
  • Chile (CL)
  • China (CN)
  • Colombia (CO)
  • Comoros (KM)
  • Congo (CG)
  • Congo, DPR (CD)
  • Cook Islands (CK)
  • Costa Rica (CR)
  • Cote D Ivoire (CI)
  • Croatia (HR)
  • Cuba (CU)
  • Curacao (XC)
  • Cyprus (CY)
  • Czech Rep., The (CZ)
  • Denmark (DK)
  • Djibouti (DJ)
  • Dominica (DM)
  • Dominican Rep. (DO)
  • East Timor (TL)
  • Ecuador (EC)
  • Egypt (EG)
  • El Salvador (SV)
  • Eritrea (ER)
  • Estonia (EE)
  • Ethiopia (ET)
  • Falkland Islands (FK)
  • Faroe Islands (FO)
  • Fiji (FJ)
  • Finland (FI)
  • France (FR)
  • French Guyana (GF)
  • Gabon (GA)
  • Gambia (GM)
  • Georgia (GE)
  • Germany (DE)
  • Ghana (GH)
  • Gibraltar (GI)
  • Greece (GR)
  • Greenland (GL)
  • Grenada (GD)
  • Guadeloupe (GP)
  • Guam (GU)
  • Guatemala (GT)
  • Guernsey (GG)
  • Guinea Rep. (GN)
  • Guinea-Bissau (GW)
  • Guinea-Equatorial (GQ)
  • Guyana (British) (GY)
  • Haiti (HT)
  • Honduras (HN)
  • Hong Kong (HK)
  • Hungary (HU)
  • Iceland (IS)
  • India (IN)
  • Indonesia (ID)
  • Iran (IR)
  • Iraq (IQ)
  • Ireland, Rep. Of (IE)
  • Italy (IT)
  • Jamaica (JM)
  • Japan (JP)
  • Jersey (JE)
  • Jordan (JO)
  • Kazakhstan (KZ)
  • Kenya (KE)
  • Kiribati (KI)
  • Korea, Rep. Of (KR)
  • Korea,  D.P.R Of (KP)
  • Kosovo (KV)
  • Kuwait (KW)
  • Kyrgyzstan (KG)
  • Laos (LA)
  • Latvia (LV)
  • Lebanon (LB)
  • Lesotho (LS)
  • Liberia (LR)
  • Libya (LY)
  • Liechtenstein (LI)
  • Lithuania (LT)
  • Luxembourg (LU)
  • Macau (MO)
  • Macedonia, Rep. Of (MK)
  • Madagascar (MG)
  • Malawi (MW)
  • Malaysia (MY)
  • Maldives (MV)
  • Mali (ML)
  • Malta (MT)
  • Mariana Islands (MP)
  • Marshall Islands (MH)
  • Martinique (MQ)
  • Mauritania (MR)
  • Mauritius (MU)
  • Mayotte (YT)
  • Mexico (MX)
  • Micronesia (FM)
  • Moldova, Rep. Of (MD)
  • Monaco (MC)
  • Mongolia (MN)
  • Montenegro, Rep Of (ME)
  • Montserrat (MS)
  • Morocco (MA)
  • Mozambique (MZ)
  • Myanmar (MM)
  • Namibia (NA)
  • Nauru, Rep. Of (NR)
  • Nepal (NP)
  • Netherlands, The (NL)
  • Nevis (XN)
  • New Caledonia (NC)
  • New Zealand (NZ)
  • Nicaragua (NI)
  • Niger (NE)
  • Nigeria (NG)
  • Niue (NU)
  • Norway (NO)
  • Oman (OM)
  • Pakistan (PK)
  • Palau (PW)
  • Panama (PA)
  • Papua New Guinea (PG)
  • Paraguay (PY)
  • Peru (PE)
  • Philippines, The (PH)
  • Poland (PL)
  • Portugal (PT)
  • Puerto Rico (PR)
  • Qatar (QA)
  • Reunion, Island Of (RE)
  • Romania (RO)
  • Russian Federation (RU)
  • Rwanda (RW)
  • Saint Helena (SH)
  • Samoa (WS)
  • San Marino (SM)
  • Sao Tome And Principe (ST)
  • Saudi Arabia (SA)
  • Senegal (SN)
  • Serbia, Rep. Of (RS)
  • Seychelles (SC)
  • Sierra Leone (SL)
  • Singapore (SG)
  • Slovakia (SK)
  • Slovenia (SI)
  • Solomon Islands (SB)
  • Somalia (SO)
  • Somaliland, Rep Of (XS)
  • South Africa (ZA)
  • South Sudan (SS)
  • Spain (ES)
  • Sri Lanka (LK)
  • St. Barthelemy (XY)
  • St. Eustatius (XE)
  • St. Kitts (KN)
  • St. Lucia (LC)
  • St. Maarten (XM)
  • St. Vincent (VC)
  • Sudan (SD)
  • Suriname (SR)
  • Swaziland (SZ)
  • Sweden (SE)
  • Switzerland (CH)
  • Syria (SY)
  • Tahiti (PF)
  • Taiwan (TW)
  • Tajikistan (TJ)
  • Tanzania (TZ)
  • Thailand (TH)
  • Togo (TG)
  • Tonga (TO)
  • Trinidad And Tobago (TT)
  • Tunisia (TN)
  • Turkey (TR)
  • Turkmenistan (TM)
  • Turks & Caicos (TC)
  • Tuvalu (TV)
  • USA (US)
  • Uganda (UG)
  • Ukraine (UA)
  • United Kingdom (GB)
  • Uruguay (UY)
  • Uzbekistan (UZ)
  • Vanuatu (VU)
  • Vatican City (VA)
  • Venezuela (VE)
  • Vietnam (VN)
  • Virgin Islands-British (VG)
  • Virgin Islands-US (VI)
  • Yemen, Rep. Of (YE)
  • Zambia (ZM)
  • Zimbabwe (ZW)

IMPORT DUTIES

Due to changes in international shipping charges for orders, the price you pay (on your purchase) will exclude any import duties applicable to your local destination. However, these charges must be paid directly to our carrier who will contact you directly once your order has been processed.

REGISTERED ADDRESS

Royal Glory General Trading is the supplier of goods and registered address is: Royal Business Center, 11th Floor, Hazza Bin Zayed the 1st Street (Defence Road),  Abu Dhabi – Tel: (+971) 2 – 815 7906, Email: info@royalgloryperfumes.com

DATA PROTECTION

All personal data is treated confidentially, and your rights to protection of your justified concerns are observed strictly in accordance with legal requirements. By placing an order, you agree and understand that we may collect, use, store and process your personal data in accordance with our Privacy Policy Statement. For details on the way we use cookies, the type of information we collect, how and for what purpose, please see our Privacy Policy, which is incorporated into these Terms.

PURCHASE OF PRODUCTS

PLACING AN ORDER

You will be guided through the process of placing an order by a series of simple instructions on the Site. You place your order request for goods from the Royal Glory Site by clicking on the Check-Out button and finally the Pay Now button (in GoViral21.com) at the end of the on-line order process. Once you have placed your order, we will send to you an email acknowledgement providing you with the details and value of your order, which has been debited to your credit/debit card. This is not an order acceptance from Royal Glory Online. Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the Cancellation section of the Site, our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you. To cancel your order after it has been dispatched to you, you will need to follow the Returns Policy & Procedure. If you require any information regarding your order(s) please contact Customer Services via the email address: customerservices@royalgloryperfumes.com (Sunday to Thursday 9am to 5pm). We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment, we suspect fraudulent activity or violation of these Terms and Conditions (including our Privacy Policy) or if we identify a product or pricing error. If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this.

PRICES & PAYMENT

All prices indicated for products available via the Site are exclusive of VAT at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered plus any delivery charges and any VAT charges if applicable.

All orders are payable in UAE Dirhams.

You can pay for products using the following payment options:

CREDIT / DEBIT CARDS ACCEPTED:  VISA, VISA DELTA, MASTERCARD, MASTERCARD DEBIT AND VISA ELECTRON. Please note, all credit or debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we will not be liable for any delay or non-delivery.

For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

No credit or debit card details are stored once your order has been placed, unless you have given us permission to do so.

YOUR ACCOUNT

Certain features or services offered on or through the website may require you to open an account at our eCommerce aggregator service provider: https://www.goviral21.com . You are responsible for maintaining the confidentiality of the information for your account, including your password, and for any and all activity that occurs under your account. Royal Glory shall not be liable to you or any third party for any loss or damage which may arise as a result of any failure by you to keep your password or account confidential.

COOKIES

A cookie is a small file stored on your computer by a website to give you a unique ID. Cookies help make it easier and faster for you to use our website because it can remember if you have visited the website before and they help us to provide you with information you need about your account details. We also use cookies to help keep track of your current shopping session and shopping bag content. You will not be able to use this website without the use of cookies. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you use our website.

THIRD PARTY LINKS

We are not responsible for the content of any off-Site pages or any other sites linked to or from the Site. Links appearing on the Site are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-Site pages or other Sites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-Site pages or any other Sites linked to or from the Site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and Sites, including, without limitation, their privacy statements and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-Site pages and other Sites that you visit.

OUR LIABILITY

As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from https://u.ae/en/information-and-services/justice-safety-and-the-law/consumer-protection

Nothing in these Terms and Conditions will affect your legal rights.

We shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond our reasonable control.

If we are in breach of these Terms and Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you use the Website. Our liability shall not in any event include business losses such as lost data, lost profits or business interruption. This does not affect any liability we may have for personal injury or death resulting from our negligence or from our fraud, or any other liability that cannot be excluded or limited by law.

COMPETITIONS AND PRIZES TERMS & CONDITIONS

These rules apply to all competitions (including prize draws and offers):

  1. Royal Glory Perfume might run competitions on this site and its social media channels. These may be subject to additional terms that will be made available at the time.
  2. Competitions (including prize draws) are open to all Royal Glory Customers, except employees of the Royal Glory General Trading, the promoter and their immediate families and anyone else connected with the creation and administration of the promotion.
  3. Prizes are non-transferable, non-negotiable and no cash alternatives will be offered.
  4. Royal Glory reserves the right to substitute the prize for another prize of equal value.
  5. Royal Glory Perfume reserves the right to grant the voucher to be applied to certain products only.
  6. By participating in the competition and entering the prize draw, the entrant agrees to be bound by the rules and by any other requirements set out in the promotional material accompanying the promotion.
  7. By participating and entering to the competition, the entrant agrees to the terms of our Privacy Policy.
  8. Winners will be notified by e-mail or direct message within the stated timeframe or else 1 month after the end of the promotion. The winner has 5 business/working days to respond in full to the e-mail to claim the prize or another winner will be drawn.
  9. By participating and entering to the competition, the winner(s) consent to any publicity generated as a result of the promotion, and use on websites, magazines or mobile services at any time.
  10. Only 1 entry per person will be taken into account (spammers will be disqualified).
  11. Royal Glory will not accept responsibility for loss through technical fault or incomplete, illegible or other damaged entries. Proof of entry is not automatically proof of receipt

PROMOTIONAL TERMS & CONDITIONS

Free Samples Terms and Conditions

Promotional free samples are only available during specific promotional periods, whilst stock lasts, and only when you have been prompted to fill out our forms.

This will only be available while stocks last.

We are only able to ship samples to the UAE and countries listed above in this document.

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