Shipping & Returns

ROYAL GLORY conveys our legendary love for perfumes

Royal Glory delivers using Couriex (https://couriex.com/) delivery fulfillment service to deliver your order.

UAE Complimentary Standard Delivery (Abu Dhabi city, Dubai city, Sharjah city and Al Ain city)

We offer complimentary standard delivery on all orders placed before 2pm to UAE addresses to be delivered by the end of 2 working days.

UAE Complimentary Outside Delivery Areas – outside City Limits (Abu Dhabi, Ajman, Dubai, Al Ain, Fujairah, Sharjah and Ras Al Khaima)

We offer complimentary standard delivery on all orders placed before 2pm to UAE addresses to be delivered by the end of 3 working days.

UAE Complimentary Non-Service Sectors – outside City Limits (Abu Dhabi, Umm Al Quwain, Al Ain, Fujairah, Sharjah (Hatta) and Ras Al Khaima)

We offer complimentary standard delivery on all orders placed before 2pm to UAE addresses to be delivered by the end of 4 working days.

International Delivery – Charges applicable based on total weight of Package – Dangerous Goods packing charges inclusive per shipment.

The following are the countries to which we deliver:

Afghanistan (AF)
Albania (AL)
Algeria (DZ)
American Samoa (AS)
Andorra (AD)
Angola (AO)
Anguilla (AI)
Antigua (AG)
Argentina (AR)
Armenia (AM)
Aruba (AW)
Australia (AU)
Austria (AT)
Azerbaijan (AZ)
Bahamas (BS)
Bahrain (BH)
Bangladesh (BD)
Barbados (BB)
Belarus (BY)
Belgium (BE)
Belize (BZ)
Benin (BJ)
Bermuda (BM)
Bhutan (BT)
Bolivia (BO)
Bonaire (XB)
Bosnia & Herzegovina(BA)
Botswana (BW)
Brazil (BR)
Brunei (BN)
Bulgaria (BG)
Burkina Faso (BF)
Burundi (BI)
Cambodia (KH)
Cameroon (CM)
Canada (CA)
Canary Islands, The (IC)
Cape Verde (CV)
Cayman Islands (KY)
Central African Rep(CF)
Chad (TD)
Chile (CL)
China (CN)
Colombia (CO)
Comoros (KM)
Congo (CG)
Congo, DPR (CD)
Cook Islands (CK)
Costa Rica (CR)
Cote D Ivoire (CI)
Croatia (HR)
Cuba (CU)
Curacao (XC)
Cyprus (CY)
Czech Rep., The (CZ)
Denmark (DK)
Djibouti (DJ)
Dominica (DM)
Dominican Rep. (DO)
East Timor (TL)
Ecuador (EC)
Egypt (EG)
El Salvador (SV)
Eritrea (ER)
Estonia (EE)
Ethiopia (ET)
Falkland Islands (FK)
Faroe Islands (FO)
Fiji (FJ)
Finland (FI)
France (FR)
French Guyana (GF)
Gabon (GA)
Gambia (GM)
Georgia (GE)
Germany (DE)
Ghana (GH)
Gibraltar (GI)
Greece (GR)
Greenland (GL)
Grenada (GD)
Guadeloupe (GP)
Guam (GU)
Guatemala (GT)
Guernsey (GG)
Guinea Rep. (GN)
Guinea-Bissau (GW)
Guinea-Equatorial (GQ)
Guyana (British) (GY)
Haiti (HT)
Honduras (HN)
Hong Kong (HK)
Hungary (HU)
Iceland (IS)
India (IN)
Indonesia (ID)
Iran (IR)
Iraq (IQ)
Ireland, Rep. Of (IE)
Italy (IT)
Jamaica (JM)
Japan (JP)
Jersey (JE)
Jordan (JO)
Kazakhstan (KZ)
Kenya (KE)
Kiribati (KI)
Korea, Rep. Of (KR)
Korea, D.P.R Of (KP)
Kosovo (KV)
Kuwait (KW)
Kyrgyzstan (KG)
Laos (LA)
Latvia (LV)
Lebanon (LB)
Lesotho (LS)
Liberia (LR)
Libya (LY)
Liechtenstein (LI)
Lithuania (LT)
Luxembourg (LU)
Macau (MO)
Macedonia, Rep. Of (MK)
Madagascar (MG)
Malawi (MW)
Malaysia (MY)
Maldives (MV)
Mali (ML)
Malta (MT)
Mariana Islands (MP)
Marshall Islands (MH)
Martinique (MQ)
Mauritania (MR)
Mauritius (MU)
Mayotte (YT)
Mexico (MX)
Micronesia (FM)
Moldova, Rep. Of (MD)
Monaco (MC)
Mongolia (MN)
Montenegro, Rep Of (ME)
Montserrat (MS)
Morocco (MA)
Mozambique (MZ)
Myanmar (MM)
Namibia (NA)
Nauru, Rep. Of (NR)
Nepal (NP)
Netherlands, The (NL)
Nevis (XN)
New Caledonia (NC)
New Zealand (NZ)
Nicaragua (NI)
Niger (NE)
Nigeria (NG)
Niue (NU)
Norway (NO)
Oman (OM)
Pakistan (PK)
Palau (PW)
Panama (PA)
Papua New Guinea (PG)
Paraguay (PY)
Peru (PE)
Philippines, The (PH)
Poland (PL)
Portugal (PT)
Puerto Rico (PR)
Qatar (QA)
Reunion, Island Of (RE)
Romania (RO)
Russian Federation (RU)
Rwanda (RW)
Saint Helena (SH)
Samoa (WS)
San Marino (SM)
Sao Tome And Principe (ST)
Saudi Arabia (SA)
Senegal (SN)
Serbia, Rep. Of (RS)
Seychelles (SC)
Sierra Leone (SL)
Singapore (SG)
Slovakia (SK)
Slovenia (SI)
Solomon Islands (SB)
Somalia (SO)
Somaliland, Rep Of (XS)
South Africa (ZA)
South Sudan (SS)
Spain (ES)
Sri Lanka (LK)
St. Barthelemy (XY)
St. Eustatius (XE)
St. Kitts (KN)
St. Lucia (LC)
St. Maarten (XM)
St. Vincent (VC)
Sudan (SD)
Suriname (SR)
Swaziland (SZ)
Sweden (SE)
Switzerland (CH)
Syria (SY)
Tahiti (PF)
Taiwan (TW)
Tajikistan (TJ)
Tanzania (TZ)
Thailand (TH)
Togo (TG)
Tonga (TO)
Trinidad And Tobago (TT)
Tunisia (TN)
Turkey (TR)
Turkmenistan (TM)
Turks & Caicos (TC)
Tuvalu (TV)
USA (US)
Uganda (UG)
Ukraine (UA)
United Kingdom (GB)
Uruguay (UY)
Uzbekistan (UZ)
Vanuatu (VU)
Vatican City (VA)
Venezuela (VE)
Vietnam (VN)
Virgin Islands-British (VG)
Virgin Islands-US (VI)
Yemen, Rep. Of (YE)
Zambia (ZM)
Zimbabwe (ZW)

IMPORT DUTIES

Due to changes in international shipping charges for orders, the price you pay (on your purchase) will exclude any import duties applicable to your local destination. However, these charges must be paid directly to our carrier who will contact you directly once your order has been processed.

REGISTERED ADDRESS

Royal Glory General Trading is the supplier of goods and registered address is: Royal Business Center, 11th Floor, Hazza Bin Zayed the 1st Street (Defence Road), Abu Dhabi – Tel: (+971) 2 – 815 7906, Email: info@royalgloryperfumes.com

RETURNS POLICY & PROCEDURE

RETURNS POLICY

If for any reason you are not entirely satisfied or you change your mind, you have a legal right to cancel the contract at any time up to the end of 14 days after you receive the products.

To exercise your right of cancellation, you must give written notice to us at the postal address or email address shown below, giving details of the products ordered and order number.

customerservices@royalgloryperfumes.com

Royal Business Center, 11th Floor, Hazza Bin Zayed the 1st Street (Defence Road), Abu Dhabi

All products must be returned in a saleable condition meaning that they must be unused and in their original packaging with any security seals still intact. We reserve the right to consider the condition of any product that you wish to return and make any deduction if there are indications that the products, its packaging, its security seals have been used, removed, broken or tampered with.

Please note that your right to cancel or return a product does not apply to unsealed fragrances which have been opened, tested or partially used.

RETURN INSTRUCTIONS

The following clauses apply if you wish to return an order delivered to you:

Please send a request by email to customerservices@royalgloryperfumes.com for return of a purchased good along with the copy of the Invoice that was originally emailed to you during the Purchase.
Complete the “returns form” sent by our customer service team by email and place in box.
Place products in original packaging for protection during transit
After you have shipped the item, please send an email with documents and shipment tracking number to customerservices@royalgloryperfumes.com regarding your return, and we will email by return with an acknowledgement on receipt of the items.
You will receive an email return label and confirmation on the refund made once we received the returned item as originally agreed and intended.

REFUNDS POLICY

Refunds on UAE Orders. Within 14 days of us receiving your order back by post or receiving proof that your order was returned to us, we will refund you the original purchase price and delivery charge for your order provided that you return the products to us in a saleable condition. Refunds will be made back to the same card used to pay for the order.

Refunds on outside UAE Order. If you placed your order and paid for it to be delivered to a an international destination, then within 14 days of receiving your Order back by post we will refund you the original purchase price for your order provided that that you return the products to us in a saleable condition. Please note that we shall not refund the original delivery charge or any local customs duties charged to you at checkout and paid to a local customs authority.